The Ikosystem Privacy Policy

Last Updated : 2025

The Ikosystem ("we", "our", or "us") is committed to protecting the privacy of its users ("you", "your") who visit or make purchases resulting from use of the ikosystem (the "Website"). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data in accordance with the Kenya Data Protection Act, 2019 .

1. Information We Collect

We collect personal data to provide and improve our services, including :

• Personal Identification Information

  Name, email address, phone number, delivery address, and payment details.

• Account Information

  Username, password, and order history if you create an account on our website.

• Transaction Information

  Information about your purchases, including order details, billing, and shipping information.

• Technical Information

  Your IP address, browser type, operating system, and browsing activity, which may be collected using cookies and similar technologies.

2. How We Collect Information

We use your personal data for the following purposes

• Directly from You

  When you create an account, initiate an order, subscribe to our newsletter, contact our customer support or any form you will in within our websitee

• Automatically

  We may automatically collect information through cookies or other tracking technologies when you interact with our website.

• Third-Party Sources

  Information from third-party services or payment gateways that are integrated with our website.

3. Use of Your Personal Data

We use your personal data for the following purposes :

• Customer Support

  To respond to your inquiries, provide assistance, handle complaints and send relevant critical information

• Marketing and Promotions

  To send you promotional messages, special offers, or product updates (with your consent).

• Legal Obligations

  To comply with applicable laws, including tax and regulatory requirements

• Improvement of Services

  To analyze how users interact with our website and improve user experience.

4. Disclosure of Your Information

We may share your personal data with third parties under the following circumstances

• Legal Compliance

  We may disclose your data as required by law, including but not limited to compliance with a court order, provided that such order has been duly contested where applicable.

• Business Transfers

  If our company is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction

5. Data Security

We are committed to ensuring that your information is secure. We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction.

6. Data Retention

We retain your personal information only for as long as it is necessary to fulfill the purposes outlined in this Privacy Policy or to comply with legal obligations. After that, the data will be securely deleted or anonymized.

7. Your Rights Under The Data Protection Act

Under the Kenya Data Protection Act, 2019, you have the following rights concerning your personal data:

• Right to Access

  You have the right to request access to your personal data that we hold.

• Right to Correction

  You have the right to request that we correct or update any inaccurate or incomplete information.

• Right to Deletion

  You may request the deletion of your personal data, subject to legal and contractual obligations

• Right to Object

  You have the right to object to the processing of your personal data for marketing purposes or other purposes where you believe your privacy rights are being violated.

• Right to Data Portability

  You have the right to receive your personal data in a structured, commonly used, and machine-readable format.

To exercise any of these rights, please contact ushere

8. Cookies

We use cookies to enhance your browsing experience on our website. Cookies are small files that are placed on your computer’s hard drive to collect information about your browsing behavior

• Types of cookies

  We may use session cookies (which expire when you close your browser) and persistent cookies (which remain on your device until you delete them).

• Purpose of Cookies

  We use cookies to remember your preferences, improve website functionality, and analyze website usage.

• Opt-Out

  You can choose to accept or decline cookies by modifying your browser settings. However, disabling cookies may affect the functionality of our website.

9. Third Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external websites. We encourage you to review the privacy policies of those websites before providing any personal information.

10. Children’s Privacy

Our website is not intended for use by individuals under the age of 18. We do not knowingly collect personal data from children. If you believe that a child has provided us with their personal information, please contact us, and we will take steps to delete such information.

11. Changes To This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically for any updates.

---

If you have any questions or concerns about this Privacy Policy, please contact us Here

Ikosystem © 2025. All Rights Reserved.